Clubs on the Interaction or Destination plan can reply to reviews. Go to the review overview in your Club Dashboard, open the review and click 'Respond to this review'. For plan prices, see the Leading Courses brochure.
Always reply in English or in the language of the reviewer.
Replying to a positive review
- Keep it short; a simple thank you is enough.
- You don't need to reply to every positive review, or to small negative points.
- Never offer green fee vouchers or discounts to reviewers. It can make golfers doubt your other reviews.
Replying to a negative review
- Take your time: other golfers will read your reply too.
- Thank the reviewer and say what you will do with the feedback.
- Stay objective and polite. Don't start an argument; if you disagree, explain why calmly.
- If you have taken action, mention it.
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